Shipping Policy

Be Bold. Be Brave. Shop with Confidence.

At Brave Sales Store, we’re committed to making your fashion journey as seamless as possible. Whether you’re shopping our premium Dresses + Skirts collection or our statement Jackets + Blazers, we want you to love every purchase. Below you’ll find all the details about our shipping and returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of the delivery date for most items. Please review our policy below before initiating a return.

Return Conditions

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns for:

• Hats + Hair accessories
• Jewelry (unless defective)
• Items marked as “final sale”
• Purchases made during special promotions

How to Return an Item

1. Contact Us: Email [email protected] within 15 days of receiving your order with your return request
2. Wait for Authorization: Our team will review your request and email a return authorization number within 2 business days
3. Package Your Items: Securely pack the items with all original tags and packaging
4. Ship Back: Send to our Richmond address (provided in authorization email) using a trackable method

Return Shipping Costs

• Customer is responsible for return shipping unless the return is due to our error (wrong item or defective product)
• For international returns: Mark package as “Returned Goods” to avoid customs charges

Refund Process

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Note: Original shipping fees are non-refundable

Exchange Process

Want a different size or color of our premium Knit Tops + Tees or Denim? Follow the return process above and include a note specifying your desired exchange. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges).

Need Help?

Our style consultants are happy to assist with any questions about returning your Coats or Pants. Email us at [email protected].

Be Bold. Be Brave. Shop with Confidence.

– The Brave Sales Store Team