Be Bold. Be Brave. Shop with Confidence.

At Brave Sales Store, we want you to love your fashion finds as much as we do. If for any reason you’re not completely satisfied with your purchase of our premium Dresses + Skirts, Jackets + Blazers, or other curated collections, we offer a straightforward returns and exchanges process.

Our Return Policy

  • Timeframe: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached and in original packaging
  • Exceptions: For hygiene reasons, Hats + Hair accessories and Jewelry (unless defective) cannot be returned

Important: We cannot accept returns for items marked as final sale or purchased during special promotional events (these will be clearly marked at time of purchase).

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request (see template below)
  2. Wait for Authorization: Our style team will review your request and email you a return authorization number within 2 business days
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached
  4. Ship Back: Send the package to our Richmond address (provided in your authorization email) using a trackable shipping method

Return Shipping Options

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

  • Standard Return: We recommend using DHL or FedEx for faster processing
  • International Returns: Please mark the package as “Returned Goods” to avoid customs charges

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable

Exchange Process

Want a different size or color of our premium Knit Tops + Tees or Denim? Follow the return process above and include a note specifying your desired exchange. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges).

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Brave Sales Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Change of mind/Defective/Wrong item received/etc.] – Preferred resolution: [Refund/Exchange for (specify preferred item)] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number] [Optional: Phone Number for contact]

Damaged or Incorrect Items

If you received a damaged item or incorrect product from our Handbags or Footwear collections, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement.

Have questions about returning your Coats or Pants? Our style consultants are happy to help at [email protected].

Be Bold. Be Brave. Shop with Confidence.
– The Brave Sales Store Team