Welcome to Brave Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward collections, shipping policies, and more. Can’t find what you’re looking for? Our style advisors are always ready to help at [email protected].

About Our Store & Products

What kind of products does Brave Sales Store specialize in?
We specialize in bold, confidence-inspiring fashion for the modern woman. Our collections include:
  • Workwear essentials like Jackets + Blazers and Pants
  • Casual staples including Denim and Knit Tops + Tees
  • Statement pieces such as Dresses + Skirts and Jewelry
  • Complete looks with Accessories, Handbags, and Footwear
Who is the Brave Sales Store customer?
Our ideal customer is a fashion-forward woman who values:
  • Versatile pieces that transition from work to weekend
  • Premium fabrics and tailored details
  • Global accessibility with reliable shipping
  • Confidence-boosting styles that express individuality
Whether you’re building a capsule wardrobe or refreshing your seasonal looks, we’ve got you covered.

Ordering & Account Questions

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
How do I track my order?
Once your order ships (within 1-2 business days), you’ll receive a confirmation email with tracking information. For Standard Express Shipping via DHL/FedEx, you can track directly on their websites. For Free Standard Shipping via EMS, tracking may be available depending on your location.
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion pieces to you ASAP! If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Express Shipping ($12.95):
    • Delivered via DHL or FedEx
    • 10-15 business days after dispatch
    • Includes full tracking
    • Recommended for time-sensitive orders like limited-edition Jewelry
  2. Free Standard Shipping (orders over $50):
    • Shipped via EMS with eco-friendly packaging
    • 15-25 business days after dispatch
    • Perfect for larger orders like complete Dresses + Skirts outfits
Do you ship worldwide?
Yes! We ship globally from our Richmond headquarters, except to select remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location. For specific country inquiries, please contact us.
How long does order processing take?
Each order is carefully hand-packed within 1-2 business days. You’ll receive email updates throughout the process. During peak seasons, processing may take slightly longer for our popular Knit Tops + Tees and Jackets + Blazers collections.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of delivery. To initiate a return:
  1. Email [email protected] with your order number
  2. Our team will provide return instructions
  3. Ship items back in original condition with tags attached
Please note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Can I exchange an item for a different size or color?
Currently, we process returns rather than direct exchanges. For items like Pants or Coats where fit is crucial, we recommend:
  • Ordering multiple sizes if unsure
  • Returning the original item
  • Placing a new order for your preferred size/color
This ensures you get your perfect piece as quickly as possible!
How long do refunds take to process?
Once we receive your return, please allow:
  • 5 business days for inspection
  • Additional 3-5 business days for the refund to reflect in your original payment method
You’ll receive email confirmation at each step for complete transparency.

Product Care & Quality

How should I care for my Brave Sales Store items?
Each item comes with specific care instructions. General guidelines:
  • Denim: Wash inside out in cold water to preserve color
  • Knit Tops + Tees: Lay flat to dry to maintain shape
  • Jackets + Blazers: Dry clean for optimal structure
  • Handbags: Store with stuffing to maintain form
Proper care ensures your Brave pieces remain wardrobe staples season after season.
What if my item arrives damaged or defective?
We take great pride in our quality control, but if you receive a damaged item:
  1. Email [email protected] within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange for a replacement or refund
For Footwear or Handbags, please inspect upon delivery as these require special handling.

Still have questions? Our style advisors are here to help you build your boldest wardrobe. Contact us at [email protected] or visit our website for the latest collections.

Be Bold. Be Brave.

– The Brave Sales Store Team